GLOBAL SHIPPING GUIDANCE
This is a guide page for overseas customers to purchase products more smoothly.
International Shipping
When you access the website from overseas, the “WorldShopping Cart” will be displayed automatically.
Add your favorite items to the WorldShopping cart.
Click “Add to Cart” of the WorldShoppinng banner to proceed to buy your favorite items.
The cart will only appear for items that can be purchased from your country.
Explore WorldShopping Guide for More details.
Fee
WorldShopping will charge 10% service on the “Total Product Price”*. Once we deliver the product to WorldShopping, you will receive another payment request from WorldShopping containing International Shipping Fee, Handling Fee and Other Fees (If any). See WorldShopping Fees for details.
*Total Product Price=(Product Price + Domestic Shipping Fee in Japan).
Payment
About Overseas Delivery
You can request “Worldshopping" to buy itmes on behalf of you and to have them shipped. WorldShopping purchases Japanese products on your behalf and delivers them around the world.
Explore How WorldShopping Purchases and Delivers As Your Agent to know more.
For Overseas Customers
As WorldShopping buys a product on behalf of the customer, we can not accept any changes in the order such as (order cancellation, returns) once an order has been placed with WorldShopping. We request your understanding of the issue and please confirm all the product details before placing the order. For more details, see here.
About Inquiries
Basically, inquiries to our shop will be handled in Japanese only. Please understand that we cannot respond to inquiries in other languages. You can contact WorldShopping from the following links.
* English： WorldShopping Contact
https://zig-zag.my.site.com/help/s/contactsupport?language=en_US
* Simplified Chinese： WorldShopping Contact
https://zig-zag.my.site.com/help/s/contactsupport?language=zh_CN
* Traditional Chinese： WorldShopping Contact
https://zig-zag.my.site.com/help/s/contactsupport?language=zh_TW
* Korean： WorldShopping Contact
https://zig-zag.my.site.com/help/s/contactsupport?language=ko
《予約商品に関する注意》
予約商品の場合、発送まで1年以上お待ちいただく場合もございます。
予約注文後の返金・キャンセル・サイズ交換・他の商品と交換等のリクエストには対応できませんので、ご注意下さい。
《예약 상품에 관한 주의》
예약 상품의 경우, 발송까지 1년 이상 기다려셔야 하는 경우가 발생할 수 있습니다.
예약 상품 주문 후의 환불, 취소, 사이즈 교환・다른 상품과의 교환 등의 요청에는 대응해 드릴 수 없으므로, 주문 시 주의해 주시길 부탁드립니다.
《关于预购商品的注意事项》
预购商品中，存在需要等待一年以上才能发货的情况。
请注意，下单预购商品后，将不接受退款、取消订单、更换尺码、换购其他商品等申请，敬请谅解。
《關於預購商品的注意事項》
預購商品中，存在需要等待一年以上才能發貨的情況。
請注意，下單預購商品後，將不接受退款、取消訂單、更換尺碼、換購其他商品等申請，敬請諒解。
《Important Information About Pre-Orders》
For pre-order items, please be aware that it may take over a year before your item is shipped.
Please note that we are unable to accommodate requests for refunds, cancellations, size exchanges, or swaps with other products once your pre-order has been placed.
Thank you for your understanding.
